Account Operations & Collections Coordinator - MEA region
WebEngage (company site, opens in a new tab)3–4 yrsMumbaiOn-siteDirect career pageEst. 6–9 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage account administration, billing, and collections for the MEA Account Management team, ensuring timely closure of actions and maintaining strong customer relationships.
- Maintain accurate operational and financial trackers including renewals, contracts, usage, invoices, and outstanding payments, highlighting overdue actions or account risks.
- Coordinate with regional partners and internal teams to resolve billing disputes, payment blockers, and escalate sensitive issues to leadership as needed.
Minimum Requirements
- 3–4 years of experience in Account Operations, Customer Success Operations, Sales Operations, Program Management, or related customer-facing operational roles, preferably in B2B SaaS.
- Proficiency in Excel/Google Sheets and experience in operational tracking and reporting.
- Strong communication skills suitable for customer engagement and coordination with internal teams.
- Work Experience Required: 3–4 years in relevant operational roles.
Ideal Candidate Profile
- Experience managing multiple customers and timelines with strong project/program management skills.
- Comfortable engaging with customers and internal teams using CRM, CDP, or Customer Engagement platforms.
- Exposure to Middle East customers and familiarity with SaaS product-level concepts (APIs, SDKs, MAUs) is advantageous.