Product Analyst
Visa (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide frontline operational support for CRM and Sales tools, troubleshooting user issues and coordinating with Product and Engineering teams.
- Analyze support tickets and product updates to identify recurring issues, process improvements, and opportunities for automation.
- Maintain support documentation, conduct user training, and leverage Generative AI tools to drive measurable operational improvements quarterly.
Minimum Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field, or equivalent experience.
- 2+ years’ experience in Product Operations, CRM, Sales Technology, Application or Product Support with enterprise CRM/Sales platform hands-on experience.
- Strong communication and analytical skills for triaging issues and collaborating with global cross-functional teams.
- Work Experience Required: Minimum 2 years; Location requirement: minimum 3 days in office as per Hiring Manager's confirmation.
Ideal Candidate Profile
- Experience supporting enterprise CRM/Sales platforms such as Microsoft Dynamics or Salesforce with a solid understanding of sales processes and user support.
- Proven ability to translate product updates into operational readiness and user support improvements across complex sales ecosystems.
- Demonstrated digital fluency using Generative AI tools (Claude, ChatGPT, Microsoft Copilot) to automate tasks and achieve measurable process enhancements quarterly.