Assistant Manager - Customer Service Operations
Tata Communications Limited (company site, opens in a new tab)4–7 yrsPuneOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
Reach people at Tata Communications Limited
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Tata Communications Limited you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 operational support, monitoring, and troubleshooting for Cisco Catalyst SD-WAN enterprise environments including vManage, vSmart, vBond, and edge devices.
- Manage incident resolution, root cause analysis, and customer escalations within SLA for multi-branch SD-WAN deployments and WAN migration projects.
- Maintain network documentation and implement changes adhering to ITIL processes while collaborating with OEM TAC and L3 teams for complex issue resolution.
Minimum Requirements
- 4-7 years of enterprise network support experience, including minimum 2 years on Cisco SD-WAN technologies.
- Hands-on expertise with Cisco SD-WAN components: vManage, vSmart, vBond, vEdge/cEdge, and SD-WAN protocols (OMP, TLOC, BFD, IPsec, DTLS).
- Proficiency in routing and switching protocols: BGP, OSPF, EIGRP, MPLS, VRF, PBR, VLAN, STP, EtherChannel, QoS, HSRP, VRRP.
- Graduate degree required; Experience in managed services/NOC environments; No notice period explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced network engineer skilled in Cisco SD-WAN enterprise routing and switching with operational accountability in 24x7 support environments.
- Comfortable managing multi-site SD-WAN deployments involving troubleshooting, policy deployment, and branch onboarding in a customer-facing role.
- Familiar with ITIL-based change management processes and collaborating effectively with third-party vendors (OEM TAC) and higher-level support teams.