Key Accounts Manager
Toll Global Forwarding (Hong Kong) Limited (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 7–15 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage logistics and embellishment operations ensuring high-quality service, customer satisfaction, and profitable, cost-efficient compliance with company policies, ISO standards, and regulatory guidelines.
- Maximize profitability by overseeing customer service, communication, and timely resolution of customer issues while managing monthly client reviews.
- Ensure adherence to SOPs, meet SLA and KPI targets, maintain safety and quality standards, manage staffing schedules, and handle operational reporting including financial budgets and forecasts.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Must be entitled to work in India and pass pre-employment checks including criminal history and medical.
- Experience in managing logistics operations with compliance to ISO standards, GDP, and other regulatory requirements.
- Strong communication and negotiation skills for resolving escalated customer, staff, or management issues.
Ideal Candidate Profile
- Experienced in leading logistics or supply chain operations with a focus on compliance and quality management.
- Demonstrates operational ownership in driving staff performance, customer satisfaction, and financial control.
- Capable of managing complex SOP adherence, SLA/KPI fulfillment, and effective stakeholder communication across clients and teams.