Operations Manager – Quality & Training
Wilhelmsen (company site, opens in a new tab)5+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted 1d ago
Reach people at Wilhelmsen
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Wilhelmsen you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own quality assurance and compliance for marine and corporate travel operations, ensuring adherence to SOPs, client SLAs, and regulatory standards through audits and monitoring.
- Lead design, delivery, and continuous improvement of training programs to maintain competency levels and improve team performance in quality and operational effectiveness.
- Manage and coach Quality and Training teams, analyze performance data and customer feedback, and drive corrective actions and continuous improvement initiatives across operations.
Minimum Requirements
- Minimum 5+ years of experience in marine and corporate travel with exposure to Quality and/or Training functions.
- Prior team management experience is mandatory.
- Proficiency in travel management technologies and GDS; experience with COMPAS or similar crew management tools is advantageous.
- IATA certification or equivalent; strong English communication skills; required knowledge includes marine and corporate travel processes and multi-national crew travel handling.
Ideal Candidate Profile
- Experienced in managing quality and training within marine and corporate travel sectors, especially with diverse crew profiles including Filipino, Indian, and European markets.
- Analytical and data-driven approach with proven skills in audits, root cause analysis, reporting, and operational excellence.
- Operationally focused leader capable of driving compliance, coaching teams, and collaborating cross-functionally to enhance service quality and customer satisfaction.