Engineering Product Manager :: AI & Customer Experience (Webex Customer Experience Solutions)
Cisco (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 25–40 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own delivery of a defined set of product features or a focused workstream within Webex Customer Experience Solutions from discovery through launch and post-launch improvement.
- Collaborate across Engineering, UX, Data, Sales, Marketing, Customer Success, and Operations to translate customer problems into clear requirements, prioritize work, manage tradeoffs and risks, and coordinate delivery.
- Monitor product adoption and quality post-launch to share insights, recommend improvements, and escalate risks timely.
Minimum Requirements
- Bachelor's degree plus 5 years, or Master's plus 3 years in product management or closely related experience, ideally in enterprise software, SaaS, communications, cloud, or customer experience.
- Experience delivering product features or workstreams from customer discovery through launch and post-launch phases.
- Customer-centered and data-driven approach to problem definition, prioritization, and outcome measurement.
- Strong influence skills to collaborate with cross-functional partners in a matrixed environment without direct authority.
Ideal Candidate Profile
- Experienced in enterprise software or SaaS product management with emphasis on communications, cloud, or customer experience domains.
- Comfortable working with AI tools for product discovery, data analysis, and prototyping to enhance product workflows and outcomes.
- Able to navigate complex cross-functional environments with technical fluency and strong communication to align stakeholders globally.