ServiceNow Solutions Architect – Telecommunications, Media & Technology (TMT)
ETG Digital (company site, opens in a new tab)10+ yrsHyderabadOn-siteDirect career pageEst. 28–45 LPA
Posted 2d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead design and oversight of enterprise-scale ServiceNow architectures tailored for global Telecommunications, Media, and Technology clients.
- Architect and implement complex ServiceNow modules including TNI, TSOM, TPSM, CSM, ITOM, and ITSM with network topology synchronization and automated event remediation workflows.
- Develop and review platform logic and integrations using JavaScript, REST/SOAP web services, and TM Forum Open API standards while enforcing governance and security compliance.
Minimum Requirements
- 10+ years of software development and technical architecture experience within the ServiceNow ecosystem.
- 6+ years of work experience with ServiceNow specifically.
- 2+ years of Telecommunications experience.
- Demonstrated experience with ITOM, CSM, and ServiceNow Telecommunications solutions (TNI, TSOM, TPSM).
Ideal Candidate Profile
- Experienced in architecting complex multi-product ServiceNow implementations for TMT industry clients with deep domain knowledge of telecommunication network topologies.
- Strong consulting experience with client-facing roles and leading architectural design and delivery in Agile/Scrum environments.
- Well-versed in TM Forum Frameworx, SID data models, Open APIs, and multi-layer network technologies (Optical/DWDM, IP/MPLS, 4G/5G, FTTx, SD-WAN).