Senior Principal - Service Owner - Cloud Edge
GSK (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 30–48 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and govern service delivery and operations standards for a defined technology platform or capability area, ensuring clarity of service outcomes in a multisourced environment.
- Define, maintain, and assure operational performance via metrics, standards, and evidence-based governance focusing on reliability, security, compliance, automation, and AI-enabled productivity.
- Drive continuous improvement and automation-first operations, partnering with relevant teams to prioritize and scale automation and AI initiatives within governance guardrails.
Minimum Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, Business Technology Management or related discipline, or equivalent practical experience.
- Significant experience in technology service ownership, service delivery management, or operational governance within complex global organizations, including outsourced/multisourced environments.
- Proven experience with Cloud and Infrastructure Service Ownership, including cloud monitoring, observability, automation, or AI operations.
- Relevant professional certifications or knowledge in ITIL, agile delivery, service management, platform operations, cybersecurity, cloud, infrastructure, reliability engineering, quality or compliance are desirable but not mandatory.
Ideal Candidate Profile
- Experienced in defining and governing IT service standards including incident, problem, change, operational readiness and service reporting with strong documentation and process design skills.
- Comfortable balancing compliance, resilience, and agility in regulated global technology environments with multisourced service delivery.
- Practically fluent in AI-enabled productivity tools and automation with ability to apply responsible adoption principles within security, compliance and governance frameworks.