Shift Manager
Cubic Corporation (company site, opens in a new tab)5–8 yrsHyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Supervise Tier 1 and Tier 2 staff across NOC, SOC, and Service Desk during a 24x7 shift, ensuring proper ticket triage, assignment, escalation, and workload balancing.
- Lead incident management for SEV 0 and SEV 1 incidents during the shift, coordinate cross-functional collaboration, and maintain situational awareness through formal handovers.
- Produce audit-ready compliance evidence aligned with ITIL 4, ISO/IEC 27001:2022, and PCI DSS requirements; track shift metrics and contribute to continuous improvement.
Minimum Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration with relevant IT experience, or related technical field.
- 5-8 years of relevant experience including at least 5 years within a Tier 1-3 operations environment (NOC, SOC, Service Desk).
- Minimum 3 years managing shift workers with proven leadership in real-time operations, workload assignment, and escalation decisions.
- Must be able to work onsite at Cubic Hyderabad on a 24x7 rotating shift pattern.
Ideal Candidate Profile
- Experienced in ITIL 4 operation with at least 3 years applying Monitoring, Event, and Incident Management practices in a security or technology operations environment.
- Familiar with incident severity classification, cross-functional coordination across NOC, SOC, and Service Desk, and real-time operational decision making under pressure.
- Comfortable managing compliance and audit documentation for frameworks such as ISO/IEC 27001:2022 and PCI DSS, demonstrating operational discipline and attention to detail.