Manager, Commercial Customer Success
Workato (company site, opens in a new tab)2+ yrsBengaluru, Chennai, HyderabadOn-siteDirect career pageEst. 15–28 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end customer outcomes for Growth customers, focusing on value realization and retention.
- Drive product consumption and customer engagement through architected customer journeys and digital experiences.
- Build, lead, and manage a high-performing Customer Success team, including recruitment and fostering a results-driven culture.
Minimum Requirements
- Experience leading customer success teams or equivalent roles involving retention ownership.
- Must have strong verbal, written communication, and cross-functional partnership skills.
- Experience in B2B SaaS customer success or related domains.
- Work primarily in US business hours.
Ideal Candidate Profile
- Proven ability to manage and drive retention metrics within SaaS or product-led growth environments.
- Experienced in working cross-functionally with marketing, product, and other teams to deliver seamless customer experiences.
- Comfortable leading a team with a growth mindset and ownership-first mentality towards challenging goals.