Senior Operations Analyst - Central Operations Hub
Cushman & Wakefield (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead the transition and establishment of operational services into the Central Operations Hub by managing knowledge transfer, documenting requirements, and setting operating procedures.
- Own assigned services to ensure delivery meets quality, timeliness, customer experience, and operational performance standards, with ongoing performance monitoring and improvement.
- Drive process improvement through standardization, simplification, automation, and lead workstreams managing stakeholders, risks, and deliverables to support scaling of the Hub.
Minimum Requirements
- 5-8 years of experience in Process Improvement, Shared Services, Operations Excellence, Business Operations, Transformation, or Management Consulting.
- Bachelor’s degree in Business, Commerce, Operations Management, or related field; MBA or equivalent postgraduate qualifications are advantageous.
- Experience in process mapping, redesign, standardization, and operational improvement within shared services or transformation contexts.
- Strong stakeholder management and communication skills, with ability to handle sensitive workforce and financial information discreetly.
Ideal Candidate Profile
- Experienced in leading cross-functional workstreams and business improvement initiatives within shared services or transformation environments.
- Skilled in analytical and commercial insights to develop business cases and drive operational improvements.
- Capable of managing multiple stakeholders and establishing stable, standardized service delivery in complex operational settings.