Application Support Engineer II
Global Healthcare Exchange (GHX) (company site, opens in a new tab)2+ yrsHyderabadOn-siteDirect career pageEst. 5.5–9.5 LPA
Posted 1h ago
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Job description
Structured overview of role & requirements
About This Role
- Act as first responder for application alerts, troubleshooting and resolving issues in a 24x7 support environment.
- Administer and monitor application and environment health using specific tools (e.g., Cloudwatch, Datadog, PagerDuty, JIRA), and manage customer support cases until resolution.
- Support new customer implementations and production transitions, participate in release and testing activities, and contribute to application standards and process definitions.
Minimum Requirements
- Minimum 2 years of application support or related experience.
- 4-year degree in computer science or related field or equivalent experience required.
- Experience with Unix or Windows production support and environment monitoring tools (e.g., Cloudwatch, Datadog, PagerDuty).
- Experience supporting cloud-based architectures such as AWS.
Ideal Candidate Profile
- Experienced in troubleshooting and incident resolution within complex enterprise application environments and support tools.
- Comfortable working in high pressure, dynamic team settings with strong communication and collaboration skills.
- Familiarity with scripting (Python, Perl, Unix/Windows scripts) and database concepts (SQL, Oracle, RDBMS) preferred but not mandatory.