Infrastructure Support Engineer II
Cloudera (company site, opens in a new tab)2–4 yrsRemoteDirect career pageEst. 10–18 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Own day-to-day operational requests and Tier 1 & Tier 2 issue resolution across AWS, Azure, Google Cloud, and on-premises environments including Cloudera platform and internal AI platform support.
- Maintain and improve runbooks, knowledge base articles, and Infrastructure-as-Code inputs to increase automation and service efficiency.
- Manage cloud access, identity, account lifecycle, resource queries, cloud cost tagging questions, and support cross-time-zone handover processes.
Minimum Requirements
- 2 to 4 years of experience in cloud operations, infrastructure support, or IT support across cloud or on-premises environments.
- Working knowledge of AWS plus either Azure or Google Cloud.
- Experience with ticket queue management using a service management tool (ideally ServiceNow).
- Comfortable with command line and Linux; Excellent written communication skills.
Ideal Candidate Profile
- Experienced in operational support roles handling multi-cloud and hybrid environments including cloud and on-premises platforms.
- Demonstrates proficiency in documented process adherence with continuous improvement and automation mindset.
- Has familiarity with identity and access management concepts (SSO, IAM) and exposure to infrastructure-as-code tools or cloud cost management practices.