Networking Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Proactively monitor, identify, investigate, and resolve IT infrastructure technical incidents and problems to maintain client systems operational.
- Provide second-line support handling medium complexity incidents and requests, ensuring service restoration in compliance with SLAs.
- Collaborate on automating routine tasks, coaching L1 teams, managing client escalations, and contributing to change and disaster recovery processes.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
- At least one technical certification in the listed networking/security technologies.
- Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
- Workplace type: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing and supporting enterprise-level networking and security infrastructure with second-line operational responsibilities.
- Comfortable working in a dynamic, client-facing environment requiring proactive problem solving and risk mitigation.
- Able to communicate effectively across cultures and teams with a client-first attitude and resilience under pressure.