Team Lead -Service & Quality
London Stock Exchange Group (LSEG) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of experienced Service Resolvers responsible for customer engagement and operational service excellence within the Research & Estimates data operations.
- Manage complex customer issues and act as a key liaison with Customer Success Managers, senior leaders, and strategic accounts such as Nasdaq, Bridgewater, and MSCI to ensure high-quality service delivery.
- Drive process improvements and automation initiatives by partnering with technical teams, overseeing multiple projects, and improving data content quality and operational workflows.
Minimum Requirements
- Strong understanding of Estimates data including data flow, structures, and operational workflows.
- Practical experience with SQL, Python, Power BI, and advanced Excel.
- Knowledge of financial markets, financial statements, and broker estimates impacting publicly listed companies globally.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader with proven ability to coach and develop teams in a customer-focused, operational environment.
- Skilled in managing complex service and operational issues with a strong customer management track record and ability to collaborate across teams.
- Familiarity with at least two LSEG products such as Workspace and IBES QA and comfortable working in data-driven, process improvement, and automation-oriented roles.