CRM Business Operations Senior Associate
Amgen (company site, opens in a new tab)5–9 yrsHyderabadOn-siteDirect career pageEst. 10–18 LPA
Posted 20h ago
Reach people at Amgen
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Amgen you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Serve as first-line support for Veeva CRM business and operational questions across Outside US with a focus on JAPAC, addressing requests and clarifying issues.
- Handle CRM service requests such as data loads, validation, exports, territory/user/product setup, and key message operations following approved procedures and quality checks.
- Identify recurring problems and propose process improvements; prepare communications for CRM issues; support onboarding of Business Analyst users; contribute to efficiency improvements and participate in team projects as workload allows.
Minimum Requirements
- Graduation degree required.
- 5-9 years of experience in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.
- Understanding of CRM business processes; Veeva CRM or Salesforce experience preferred but not mandatory.
- Work Experience Required: 5-9 years in relevant fields as above.
Ideal Candidate Profile
- Experienced in handling CRM operational support with a focus on business process clarity and quality execution.
- Able to manage cross-functional and regional communication effectively, distinguishing operational requests from technical issues.
- Familiarity with territory alignment, customer data management, key messages, surveys, compliance, or pharma domain is advantageous.