CRM Business Operations Manager
Amgen (company site, opens in a new tab)8–13 yrsHyderabadOn-siteDirect career pageEst. 20–30 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage CRM Business Operations Support team focusing on JAPAC region outside US, ensuring timely and accurate user guidance and service delivery.
- Oversee first-line CRM and business-process support, distinguishing operational requests from technical needs, and ensuring quality control over CRM service workflows.
- Drive continuous improvement initiatives, enhance team capability, and manage stakeholder collaboration across CRM platform, Technology teams, and affiliates.
Minimum Requirements
- Pharma industry experience is mandatory.
- 8-13 years of experience leading or coordinating teams in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.
- Any Degree required.
- Experience with CRM business processes; Veeva CRM or Salesforce experience preferred.
Ideal Candidate Profile
- Experienced in managing CRM operations and service delivery in complex, multi-regional environments, especially JAPAC focus.
- Strong capability in prioritizing service requests, coaching teams, and improving operational processes with attention to detail.
- Skilled in stakeholder management and cross-functional collaboration involving business, CRM platform, and technology teams.