Manager, Professional Services - India
JumpCloud (company site, opens in a new tab)10–14 yrsRemoteDirect career pageEst. 30–48 LPA
Posted 3d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and scale the India Professional Services team for implementation and service delivery of JumpCloud’s platform.
- Manage and execute complex customer migrations and implementations from legacy directories to JumpCloud, ensuring world-class delivery and operational excellence.
- Collaborate with global stakeholders across Customer Success, Engineering, and Product to drive customer adoption, retention, and professional services growth.
Minimum Requirements
- 10-14 years of experience in programming, scripting, or professional services within a SaaS or IT environment.
- 3-5 years of experience leading technical teams and driving engineering initiatives.
- Advanced proficiency in PowerShell and Bash scripting; experience with Python or other object-oriented languages.
- Willingness to work EMEA hours (1PM to 10PM IST).
Ideal Candidate Profile
- Strong leadership skills with experience managing distributed teams using Scrum or Agile methodologies.
- Deep technical knowledge and hands-on experience with Active Directory, Microsoft 365, AzureAD, Okta, LDAP(S), RADIUS, SAML, OIDC, SCIM, and cloud platforms (AWS, Azure, GWS).
- Experienced in bridging high-level architectural strategy with custom technical delivery and operational execution in a global SaaS context.