Telecom Specialist I
Astreya (company site, opens in a new tab)0–2 yrsHyderabadOn-siteDirect career pageEst. 2.5–5 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor critical network, server, and cloud infrastructure continuously using tools like Nagios, SolarWinds, or Datadog to ensure system availability.
- Perform real-time alert triage and initial troubleshooting by executing standard runbooks for Tier-1 network issues such as device reboots and service restarts.
- Log incidents accurately in ticketing systems and escalate unresolved issues to higher-tier engineers or vendors within SLA timelines.
Minimum Requirements
- 0–2 years of experience in Network Operations Center, technical support, or IT helpdesk environment.
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Strong understanding of networking fundamentals including OSI layers, TCP/IP, DNS, DHCP, VPN, VLANs, and basic routing protocols (OSPF, BGP).
- Willingness and ability to work 24/7 shifts, including weekends, as required.
Ideal Candidate Profile
- Familiar with network monitoring and diagnostic tools and comfortable following standard operating procedures for incident management.
- Able to communicate clearly and effectively in English for collaboration and outage notifications.
- Prior certification such as Cisco CCNA, CompTIA Network+, or ITIL v4 Foundation is advantageous but not mandatory.