Telecom Specialist I
Astreya (company site, opens in a new tab)0–2 yrsHyderabadOn-siteDirect career pageEst. 2.5–4.5 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor critical network, server, and cloud infrastructure continuously using tools like Nagios, Zabbix, or SolarWinds to maintain system availability.
- Perform real-time alert triage, execute initial diagnostic troubleshooting using standard runbooks, and manage incident logging with platforms such as ServiceNow or Jira.
- Escalate unresolved issues promptly per SLA to higher-tier engineers or vendors and maintain documentation including shift handover logs and SOP updates.
Minimum Requirements
- 0–2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
- Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
- Strong understanding of networking fundamentals including OSI model, TCP/IP, routing protocols (OSPF, BGP basics), DNS, DHCP, VPNs, and VLANs.
- Willingness and availability to work in a 24/7 shift environment including weekends.
Ideal Candidate Profile
- Operationally focused on first-level network monitoring and incident management within strict SLA constraints.
- Comfortable diagnosing and resolving Tier-1 network issues using standard commands and runbooks with escalation discipline.
- Familiarity with network diagnostic tools and ticketing systems indicating hands-on technical troubleshooting experience at entry-level NOC or support roles.