Senior Enterprise Software Engineer
Wolters Kluwer (company site, opens in a new tab)5+ yrsPuneOn-siteDirect career pageEst. 14–22 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Oversee and assure the operational performance and compliance of ITSM practices including Change Enablement, Incident Management, Service Request, Problem, Service Level, and Availability Management.
- Monitor and analyze process execution quality, support remediation and continuous improvement efforts, and build actionable dashboards and reporting utilizing tools like ServiceNow and Power BI.
- Act as a senior operational advisor, collaborating with multiple teams to support governance forums, audits, automation initiatives, and incident management in a 24x7 environment.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems or related field, or equivalent relevant experience.
- Minimum 5 years supporting IT operations or ITSM in a large, complex enterprise, with at least 3 years in cloud, infrastructure, network, application or platform operations.
- ITIL Foundation certification is mandatory along with solid experience in ITSM practices and change governance in regulated or audited environments.
- Hands-on experience with ServiceNow (reporting, workflows), Power BI, scripting languages (Python, PowerShell, or Bash) and operational analytics; familiarity with AI-enabled workflows is a plus.
Ideal Candidate Profile
- Experienced in mature ITSM operations within large enterprises managing multiple ITSM practices and cross-functional stakeholder collaboration.
- Strong analytical ability in KPI design, data storytelling, and problem-solving with a focus on operational assurance and continuous improvement.
- Comfortable working in a fast-paced, evolving environment with exposure to cloud platforms (Azure/AWS), DevSecOps, incident alerting tools, and automation technologies.