Senior Principal - Platform Engineer Voice
GSK (company site, opens in a new tab)15+ yrsBengaluruOn-siteDirect career pageEst. 35–55 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Own design, build, and automation of GSK's voice and unified communications platform infrastructure as code with a focus on repeatable provisioning and reliability engineering.
- Utilize AI-assisted engineering for code generation, review, and testing; set and enforce engineering standards and secure-by-default practices; integrate and assure third-party components with high quality.
- Mentor engineers, drive incident response automation, contribute to platform backlog including technical debt and upgrades, and close observability gaps for measurable platform reliability.
Minimum Requirements
- 15+ years overall experience, with 6-8 years in platform, infrastructure, or software engineering and at least 2 years as senior technical lead in voice platform engineering.
- Degree in technology or engineering discipline or equivalent practical experience.
- Deep hands-on experience with enterprise voice/unified communications platforms, including Session Initiation Protocol, call routing, session border controllers, QoS, and high availability.
- Proven skills with infrastructure-as-code (e.g., Terraform) in production, CI/CD pipelines, containers/Kubernetes, AI-assisted engineering tools, observability instrumentation and SLO definition.
Ideal Candidate Profile
- Demonstrated ability to lead and mentor engineers technically and to set engineering standards across internal and partner teams in a secure, automation-first environment.
- Experienced in delivering self-service, automated voice platform capabilities widely adopted without dependency on platform team availability.
- Strong domain expertise in enterprise voice and unified communications platforms, with deep knowledge of voice quality, resilience, provisioning, and operational support.