Ocean Dispute Resolution Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2+ yrsOn-siteDirect career pageEst. 4–7 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve customer invoice and payer-related disputes accurately within agreed service levels, ensuring protection of revenue and customer satisfaction.
- Analyze dispute cases to identify root causes, coordinate with multiple internal and external stakeholders to achieve timely closure and maintain accurate documentation.
- Drive operational excellence by adhering to productivity, quality, SLA, and compliance standards while identifying and implementing process improvements.
Minimum Requirements
- At least 2 years of experience in dispute management, Order to Cash (OTC), Accounts Receivable, Finance Operations, Shared Services, or Customer Service is preferred.
- Bachelor's degree in Business, Commerce, Logistics, Supply Chain, Finance, or a related field is preferred.
- Proficiency in Microsoft Excel, Outlook, and business applications; experience with ERP platforms such as SAP or case management systems is advantageous.
- Work Experience Required: Not explicitly mentioned in the JD beyond preferred experience; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling payer dispute management with strong analytical and problem-solving skills, focused on accuracy and compliance.
- Capable of collaborating across multiple stakeholders including Finance, Operations, and Front Office teams to drive dispute resolution and reduce backlog.
- Comfortable working in fast-paced environments and contributing to continuous process improvements, including Lean/Six Sigma projects and automation initiatives.