Tech Support Specialist
Levi Strauss & Co. (company site, opens in a new tab)2–4 yrsBengaluruOn-siteDirect career pageEst. 5–8 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor and validate enterprise IT alerts 24/7, perform initial incident triage, and escalate issues per protocols.
- Maintain accurate incident records, operational dashboards, shift logs, and support incident coordination and communication during major events.
- Contribute to continuous improvement through runbook updates, knowledge management, and support handovers for operational continuity.
Minimum Requirements
- 2–4 years of IT or technical support experience, preferably in monitoring or Command Center environments.
- Bachelor’s degree in a technology field or equivalent practical experience.
- Experience with ITIL Incident and Request Management practices and enterprise ticketing/monitoring tools (e.g., ServiceNow, Jira).
- Location requirement: Bengaluru, India; hybrid work model with 3 days in-office and possible rotating 24/7 shift coverage.
Ideal Candidate Profile
- Experienced in real-time incident monitoring and escalation within structured ITSM frameworks.
- Comfortable working in a 24/7 Command Center environment with shift rotations including nights and weekends.
- Proficient in clear communication with technical and non-technical teams to maintain operational visibility and coordinate responses.