Billing Systems Analyst I
CSG (company site, opens in a new tab)0–1 yrsRemoteDirect career pageEst. 3–6 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure effective operation and monitoring of billing software systems in internal and customer-facing environments.
- Perform system performance monitoring, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
- Manage workflow in line with customer SLA, triage technical issues, engage with stakeholders, and maintain clear shift handovers and escalation matrices.
Minimum Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications), or related field.
- 0-1 year experience with system monitoring and ITSM processes.
- Proficiency with ITSM tools (Jira, ServiceNow, or Remedy), basic Unix/Linux scripting (Perl, Python, Groovy, Ruby, bash), and databases (Oracle, MySQL).
- Must be willing to work in rotational 24x7 shifts.
Ideal Candidate Profile
- Technical aptitude with basic troubleshooting skills in Unix and SQL and ability to analyze issues via predefined SOPs.
- Experience or interest in telecom/billing domain with understanding of customer SLA management and process prioritization.
- Effective communication skills to clearly convey issues across technical and non-technical stakeholders and operate within multi-team support environments.