Monitoring Platform SME
NTT (NTT Group) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 12–24 LPA
Posted 13h ago
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Job description
Structured overview of role & requirements
About This Role
- Own third-line security managed services engineering tasks, including incident resolution, root cause analysis, and handling high complexity tickets to ensure client infrastructure stability.
- Maintain zero missed SLA conditions by proactively monitoring and troubleshooting client security infrastructure and systems.
- Create knowledge articles for frequent tasks, train and mentor junior team members, and contribute to operational improvements and automation efforts.
Minimum Requirements
- Proven experience in handling complex security infrastructure within a managed services environment.
- Strong knowledge of ITIL processes and IT engineering background, preferably in medium to large ICT organizations.
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
- Workplace type: Hybrid working; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in medium to large ICT environments with a client-focused and proactive approach to service delivery and incident management.
- Capable of planning and managing activities/projects in advance within technology domains and working effectively under pressure.
- Skilled in mentoring and knowledge sharing with junior team members, and comfortable working across cultures with strong communication skills.