People Quality & Effectiveness Expert
Haleon plc (company site, opens in a new tab)8–10 yrsBengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted 12h ago
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Job description
Structured overview of role & requirements
About This Role
- Strengthen quality, consistency, and effectiveness of global People Solutions services using data analysis, audits, and customer feedback.
- Support delivery of HR controls including audit readiness, compliance monitoring, and risk management across People Solutions.
- Partner with global teams to identify service gaps, lead root cause analysis, track corrective actions, and drive continuous improvement in HR service processes.
Minimum Requirements
- 8-10 years of experience in HR shared services, people services, operational excellence, quality, audit, compliance, risk, or continuous improvement in complex global environments.
- Strong analytical skills with proficiency in Microsoft Power BI (data modelling, dashboards, reporting) and hands-on use of Microsoft Power Apps.
- Good understanding of HR operations, service processes, controls, employee and manager experience.
- Professional certification or training in quality, risk, audit, project management or continuous improvement is advantageous, but not mandatory.
Ideal Candidate Profile
- Experience working in global, complex HR service delivery or operations environments with cross-functional collaboration.
- Skilled in stakeholder management and communication to influence without direct authority and navigate competing priorities.
- Strong focus on operational excellence, governance, compliance, and driving sustainable improvements through data-driven decision making and practical problem solving.