Associate Support Analyst
Genesys (company site, opens in a new tab)1+ yrsChennaiOn-siteDirect career pageEst. 4.5–8 LPA
Posted 10h ago
Reach people at Genesys
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Genesys you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Provide application support and maintenance for Salesforce applications including Sales Cloud, Service Cloud, and CPQ.
- Develop, enhance, unit test, and deploy Salesforce features and fixes in coordination with developers and end-users.
- Perform defect reproduction, IT testing (unit and integration), and maintain IT policy and process documentation.
Minimum Requirements
- Bachelor’s Degree.
- Minimum 1 year of experience in Salesforce administration, system support, or system administration.
- Proficiency in Salesforce configuration, administration, customization, including Apex, Triggers, Visualforce, and SOQL.
- Experience working as a support analyst in a fast-paced, collaborative environment.
Ideal Candidate Profile
- Experienced in supporting Salesforce Sales and Service modules with a hands-on technical support focus.
- Comfortable working in a dynamic environment involving collaboration with developers and end-users for issue resolution.
- Capable of handling multiple Salesforce application support tasks including coding, testing, and documentation.