Senior Account Management (EX) - Top Tier NA
Freshworks (company site, opens in a new tab)4–8 yrsChennaiOn-siteDirect career pageEst. 12–22 LPA
Posted 3h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow a portfolio of existing Freshworks enterprise accounts, driving upsell and cross-sell to meet revenue targets.
- Build and execute strategic account plans that maximize customer satisfaction and revenue, including consultative engagements and value-based selling mainly to VP or C-level stakeholders.
- Collaborate with internal teams (Implementations, Billing, Support, Deals) to ensure successful product adoption and retention while managing complex sales cycles and pipelines.
Minimum Requirements
- 4-8 years of overall sales experience with at least 2+ years in SaaS or solution-based selling.
- Proven track record of managing and growing mid-market and enterprise accounts with complex sales cycles.
- Experience selling to VP or C-level executives and driving customer adoption in technology or software products.
- Flexibility to work in North America night shift; Bachelor’s degree required, Master’s preferred.
Ideal Candidate Profile
- Strong consultative selling skills with ability to build strategic, value-driven business cases and customer success plans.
- Experience and comfort working with enterprise clients in the Employee Experience (EX) or related ITSM technology space.
- Operates with high attention to detail and project management capability, effectively handling multitasking and virtual sales environments.