Cross Technology Service Delivery Field Support Engineer (L1)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 3–6 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-line remote and onsite technical support and field engineering services to clients, ensuring timely incident identification, logging, and resolution to meet SLAs.
- Manage standard and low complexity incidents by following established procedures and troubleshooting using knowledge articles and tools.
- Ensure client infrastructure and software solutions are configured, installed, tested, and operational, escalating unresolved issues to L2 engineers or vendors as needed.
Minimum Requirements
- Bachelor's degree or equivalent in Information Technology, Computing, or related field.
- Valid CCNA certification is mandatory; associate level certifications in Data Centre and Networking technologies (Cisco, Juniper, Aruba, F5) are required.
- Entry-level experience in Collaboration technologies (Call managers, Voice Gateways, VoIP, IP Telephony) and technical support, diagnosis, and troubleshooting.
- Workplace type: On-site; Work Experience Required: Entry level; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Has foundational knowledge of Cisco product stacks and collaboration technologies including SBCs like AudioCodes, Oracle, CUBE, and Webex calling.
- Capable of following standard procedures closely and handling routine, repetitive technical support tasks with consistent accuracy.
- Comfortable working in client-facing roles requiring active communication, incident management, and coordination with multiple stakeholders.