MS Engineer - AV
NTT (NTT Group) (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 5–7 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide managed services to maintain operational IT infrastructure and systems for clients.
- Proactively identify, investigate, and resolve technical incidents and problems, including first-line incident handling and request fulfillment.
- Support project work and disaster recovery tests occasionally, while ensuring continuous service and high standards of service quality.
Minimum Requirements
- Basic understanding of network technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols like BGP, OSPF, and EIGRP.
- Experience working with ITSM tools and processes; disciplined ticket handling as per SOPs.
- Bachelor's degree in Information Technology, Computing, or equivalent experience.
- Workplace: On-site; Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Operational focus on managing and resolving IT infrastructure incidents and requests using documented procedures and knowledge resources.
- Comfortable working under pressure with strong client focus across diverse cultural environments.
- Capable of following structured processes and SOPs to deliver consistent service quality and seeking continuous improvement opportunities.