ServiceNow Analyst
Levi Strauss & Co. (company site, opens in a new tab)4+ yrsBengaluruOn-siteDirect career pageEst. 10–20 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and resolve incidents, problems, and defects within the ServiceNow ITSM suite, ensuring SLAs are met and documentation is maintained.
- Develop and configure ServiceNow solutions based on user stories, adhering to best practices and supporting platform upgrades and audits.
- Identify manual IT and HR workflows for automation using ServiceNow tools such as Integration Hub, Flow Designer, and Automated Test Framework (ATF).
Minimum Requirements
- 4+ years of experience with ServiceNow or other Service Delivery, Knowledge Management Applications.
- Familiarity with SDLC, Agile, and Scrum methodologies.
- Experience or knowledge in HR & Finance domains.
- Location requirement: Bengaluru, India.
Ideal Candidate Profile
- Experienced with ServiceNow platform components including Integration Hub, Orchestrator, and Service Portal.
- Ability to translate ambiguous business requirements into technical ServiceNow configurations.
- Capable of acting as technical escalation point and participating in sprint planning and continuous process improvements.