Customer Success Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)2–4 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and drive customer adoption and engagement of HPE solutions ensuring measurable business and technical outcomes.
- Identify and develop upsell and cross-sell opportunities by monitoring consumption and customer priorities, collaborating with Sales and partners to grow account value.
- Lead technical guidance and coordinate cross-functional teams for customer success activities including onboarding, renewals, tech refresh, and escalations.
Minimum Requirements
- 2–4 years experience in Customer Success, Technical Account Management, customer support, presales, or related technology-facing roles.
- Practical exposure to cloud, hybrid cloud, infrastructure, SaaS, or as-a-Service environments with ability to learn assigned solution portfolios.
- Ability to work primarily onsite from an HPE office as the role is designed to be onsite.
- Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Technology, or related discipline preferred.
Ideal Candidate Profile
- Experienced in managing customer portfolios with scalable digital engagement models including virtual communication and workshops.
- Familiar with enterprise infrastructure, cloud concepts, workload migration, and customer success metrics such as onboarding, adoption, and renewal.
- Able to collaborate cross-functionally with Sales, Product, Engineering, Services, and ecosystem partners to resolve issues and drive customer outcomes.