Sales Support Specialist
A.P. Moller - Maersk (company site, opens in a new tab)2–5 yrsPuneOn-siteDirect career pageEst. 6–12 LPA
Posted 8h ago
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Job description
Structured overview of role & requirements
About This Role
- Provide end-to-end sales support acting as an extension of the frontline sales team, engaging with customers directly via phone and email to resolve inquiries and support commercial activities.
- Collaborate with internal stakeholders across Customer Success, Sales Operations, Disputes, and others to ensure timely resolution of customer cases and improve service delivery.
- Analyze customer data and business trends to support revenue retention, identify growth opportunities, and drive continuous process improvements for operational excellence.
Minimum Requirements
- Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or related field.
- 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
- Experience working in a dynamic, customer-facing environment with CRM systems and case management tools.
- Work Experience Required: 2-5 years in relevant sales support or customer service roles.
Ideal Candidate Profile
- Commercially minded professional with strong customer-centric approach and ability to manage multiple priorities in a fast-paced environment.
- Skilled in stakeholder management and cross-functional collaboration to drive timely issue resolution and improve customer satisfaction.
- Analytically competent, comfortable using customer data and business insights to support revenue growth and operational improvements.