Agentic People Service Lead, Employee Success Operations - APAC (Individual Contributor)
Salesforce, Inc. (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted 8h ago
Reach people at Salesforce, Inc.
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Salesforce, Inc. you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Manage Tier 2 operational execution for APAC Employee Success, including Benefits, Leave of Absence, Time Tracking, and Employee Relations case handling.
- Lead regional projects and compliance communications, prioritizing and reporting on the APAC Employee Success project pipeline with key stakeholders.
- Serve as escalation point for complex cases, ensure SLA and CSAT targets, and support ASEAN compliance including data privacy and audit processes.
Minimum Requirements
- 8+ years in HR operations, shared services or People Operations with project leadership or peer mentoring experience.
- Workplace location: Hyderabad with hybrid work arrangement and occasional regional travel in APAC.
- Familiarity with APAC employment practices, HR generalist functions, and HR compliance requirements.
- Experience with Workday, Peopleforce, Google Workspace or similar HRIS systems.
Ideal Candidate Profile
- Experienced in managing complex HR operations and leading cross-functional initiatives in APAC across multiple time zones.
- Skilled in stakeholder influence without formal authority, capable of mentoring peers and coordinating with multiple business partners including Legal and Employee Relations.
- Comfortable operating in a fast-paced, AI-enabled environment with strong judgment in policy application and data-driven problem solving.