Security Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 6–12 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational continuity of client security infrastructures by monitoring, investigating, and resolving technical incidents within SLA.
- Manage work queues, perform operational tasks, update tickets with resolution actions, and execute approved changes with risk mitigation.
- Collaborate with automation teams to improve processes, assist L1 engineers with escalations, support projects, and contribute to incident trend analysis and quality audits.
Minimum Requirements
- Experience with managed services supporting security infrastructure and ticketing tools, preferably ServiceNow.
- Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
- Workplace type: On-site.
Ideal Candidate Profile
- Experienced in security managed services operational environments with second-level support responsibilities.
- Skilled in communication across cultures and client-focused service delivery under pressure.
- Adaptable, strong planner with ability to collaborate with automation teams and support change management processes.