Networking Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 8–15 LPA
Posted 7h ago
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Job description
Structured overview of role & requirements
About This Role
- Ensure operational continuity of clients’ IT infrastructure by monitoring, identifying, and resolving medium complexity technical incidents and requests.
- Collaborate with clients and internal teams to meet SLAs, escalate to Centres of Excellence when needed, and contribute to optimizing and automating operational tasks.
- Support client infrastructure monitoring, change management, incident auditing, and may assist in disaster recovery functions as required.
Minimum Requirements
- Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
- At least one technical certification in the above-mentioned networking/security technologies.
- Bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Operates effectively in a hybrid working environment supporting clients across cultures and social groups with strong communication skills.
- Experienced in second-line support for networking managed services with focus on incident and request resolution within SLAs.
- Demonstrates strategic understanding of operational risk, automation opportunities, and change management in managed network services contexts.