Manager - Enterprise Infrastructure Service Management
Accelya (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 14–22 LPA
Posted 6h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and lead enterprise infrastructure service management, ensuring IT services reliability, cost-effectiveness, and business alignment.
- Develop and implement service management strategies, oversee task execution, and drive operational excellence with measurable results.
- Manage incident lifecycle, capacity, availability, SLA compliance, service portfolio, and stakeholder engagement across infrastructure services.
Minimum Requirements
- Strong expertise in IT service management principles (e.g., ITIL) and proven track record managing enterprise infrastructure services.
- Hands-on experience with incident management, infrastructure monitoring, SLA governance, capacity and availability management.
- Experience with ITSM tools and monitoring platforms; exposure to ManageEngine ServiceDesk Plus, Endpoint Central, or Site24x7 is a plus.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader capable of managing cross-functional teams and mentoring staff in IT service management environments.
- Skilled in strategic service management, operational reporting, and stakeholder collaboration to align IT with business objectives.
- Comfortable handling infrastructure service escalation, driving continuous improvement, and ensuring service quality in enterprise settings.