Major Incident Manager
A.P. Moller - Maersk (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 28–40 LPA
Posted 20h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead and coordinate major IT incident resolution to minimize business disruption across global teams.
- Monitor system health using Grafana and coordinate with Service Desk, SRE, and support engineers to drive fast incident resolution.
- Manage incident communications, track incidents through ServiceNow and Jira, facilitate post-incident reviews, and identify automation opportunities.
Minimum Requirements
- 10+ years experience in SRE, DevOps, IT Service Management, or IT Operations with major incident management in large enterprise environments.
- Hands-on experience with ServiceNow, Jira, and Grafana for monitoring and incident tracking.
- Knowledge of Azure, Kubernetes, APIs, Google Cloud VMware Engine, and IT infrastructure (networks, middleware, servers, storage, databases).
- Work Schedule: Two shifts (06:00 IST and 13:00 IST), 5-day workweek including weekend shifts; Hybrid model with work from home on Fridays, Saturdays, and Sundays.
Ideal Candidate Profile
- Proven ability to operate in high-pressure, global distributed team environments involving cross-region collaboration (India, Philippines, Mexico, UK).
- Skilled in coordinating multi-disciplinary teams and vendors to ensure effective incident response and resolution.
- Experience or strong interest in leveraging AI/ML and automation to improve incident management workflows and outcomes.