MS Technical Specialist Network
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 10–20 LPA
Posted 15h ago
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Job description
Structured overview of role & requirements
About This Role
- Lead resolution of complex networking incidents and problems to ensure clients meet SLA conditions.
- Provide onsite technical support, collaborate with vendors, and manage high-complexity tickets including root cause analysis and solutions.
- Drive operational improvements by creating knowledge articles, mentoring junior members, supporting automation efforts, and potentially managing projects and disaster recovery tests.
Minimum Requirements
- Proficient in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, routing protocols (BGP, OSPF, EIGRP), network address translation, ISP uplink troubleshooting.
- Advanced certifications in at least one or two of the above technologies required.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Work Experience Required: Not explicitly mentioned in the JD; Workplace type: Hybrid working.
Ideal Candidate Profile
- Experienced in managing complex enterprise network infrastructure involving multiple vendor technologies and routing protocols.
- Capable of handling client escalations and delivering onsite technical support with strong problem-solving and root cause analysis skills.
- Comfortable working in multicultural environments with strong communication skills and ability to mentor junior engineers and coordinate with multiple stakeholders including third-party vendors.