Senior Site Reliability Engineer I
American Express (company site, opens in a new tab)10+ yrsChennaiOn-siteDirect career pageEst. 30–45 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Own the reliability, performance, and operational stability of customer loyalty management software in a high-scale environment.
- Manage incident response and technical operations using ITIL service management practices, ensuring timely resolution and problem management.
- Implement and automate CI/CD pipelines and cloud-native infrastructure leveraging public cloud platforms (AWS, Azure, GCP), container orchestration, and observability tools.
Minimum Requirements
- 10+ years of professional experience in site reliability, DevOps, or technical operations roles.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent; advanced degree preferred.
- Hands-on experience with ITIL service management (incident, problem, change management); ITIL certification preferred.
- Working knowledge of cloud platforms (AWS, Azure, or GCP), containerization/orchestration (Kubernetes, Docker), CI/CD tools (Jenkins, GitHub), and scripting/programming (Python, Bash); AWS DevOps certification preferred.
Ideal Candidate Profile
- Senior-level engineering background specializing in SRE or DevOps in enterprise-scale SaaS or loyalty program platforms.
- Experienced in managing customer-facing incident and problem management processes under ITIL frameworks.
- Comfortable operating in hybrid cloud environments with strong automation, CI/CD pipeline expertise, and deep familiarity with monitoring/observability tooling.