Technical Support Engineer (IT Infrastructure) - Bangalore (m/f/d)
Flix SE (company site, opens in a new tab)2–4 yrsBengaluruHybridDirect career pageEst. 6–12 LPA
Posted 21h ago
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Job description
Structured overview of role & requirements
About This Role
- Serve as first point of contact for global employee IT infrastructure requests, resolving issues via ticketing system and on-site support.
- Manage full employee device lifecycle: hardware procurement, provisioning with Microsoft Intune/Autopilot, setup, asset tracking, and troubleshooting.
- Support and administer collaboration tools including Office 365 suite and Atlassian cloud products (Jira, Confluence, JSM), plus maintain IT knowledge base and documentation.
Minimum Requirements
- 2–4 years of experience in IT support, service desk, or technical customer support.
- Degree, certification, or vocational training in IT-related field (e.g., Information Technology, Computer Science, Information Systems).
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot) and Atlassian tools (Jira, Confluence, JSM).
- Working knowledge of Office 365 and workplace collaboration tools; ability to communicate effectively with non-technical users.
Ideal Candidate Profile
- Experienced in supporting a global workforce with IT infrastructure and collaboration tool management.
- Proficient in device lifecycle management and cloud-based IT service platforms, capable of independently managing end-to-end provisioning and troubleshooting.
- Comfortable collaborating across distributed teams and contributing to cross-functional projects and knowledge sharing.