Specialist - Customer Success Operations (Gainsight)
Darwinbox (company site, opens in a new tab)24+ yrsHyderabadOn-siteDirect career pageEst. 30–45 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and optimize Gainsight platform including CTAs, Success Plans, dashboards, and workflows.
- Own execution and reporting of NPS and customer feedback programs to track customer health and churn risk.
- Partner with Customer Success and cross-functional teams to improve processes, automation, data integrity, and system adoption across the customer lifecycle.
Minimum Requirements
- 4+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or CRM/CS platform administration in a B2B SaaS environment.
- Hands-on experience with Gainsight platform administration and configuration.
- Strong understanding of customer success metrics like NPS, churn, renewals, adoption, and engagement.
- Experience building dashboards, reports, and automated workflows for customer success metrics.
Ideal Candidate Profile
- Experience working in fast-paced B2B SaaS environments with cross-functional collaboration.
- Proven ability to translate business requirements into scalable system workflows and automations.
- Strong analytical focus with capability to monitor data accuracy and improve process efficiency via Gainsight and related tools.