Customer Success Manager
PinnacleU (company site, opens in a new tab)1–2 yrsBengaluruOn-siteDirect career pageEst. 5–9 LPA
Posted 10h ago
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Job description
Structured overview of role & requirements
About This Role
- Own and drive customer revenue growth through proactive account management, focusing on upsell, cross-sell, and retention.
- Lead customer onboarding, adoption of product features including AI use cases, and expand account footprint within D2C and e-commerce brands.
- Ensure revenue realization and billing hygiene by managing forecasting, renewals, and accurate revenue reporting.
Minimum Requirements
- 1-2 years of experience in customer success or account management within SaaS or relevant industry.
- Location requirement: Bengaluru or Gurugram.
- Experience in managing customer lifecycles with strong communication and analytical skills.
- Work days: Monday to Saturday.
Ideal Candidate Profile
- Demonstrated ability to drive net revenue retention above 100% through proactive growth initiatives.
- Experience collaborating with founders and sales teams to align product value with customer goals and generate revenue expansion.
- Strong operational focus on data-driven account reviews, risk mitigation, and structured feedback to product and growth teams.