Sr Business Analyst - Salesforce Marketing Cloud & Service Cloud
Wingify (company site, opens in a new tab)6–7 yrsRemoteDirect career pageEst. 12–20 LPA
Posted 1d ago
Reach people at Wingify
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Wingify you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Lead requirements discovery, analysis, and documentation via stakeholder interviews and workshops.
- Design and collaboratively deliver scalable Salesforce Marketing Cloud solutions, including hands-on configuration and implementation of journeys, campaigns, and automations.
- Support and optimize Service Cloud processes and workflows, coordinate Agile development activities, and validate solutions through testing and stakeholder management.
Minimum Requirements
- 5-7 years of experience as a Business Analyst in the Salesforce ecosystem.
- Strong hands-on experience with Salesforce Marketing Cloud implementation and configuration.
- Working knowledge of Salesforce Service Cloud including Case Management and Omni-Channel.
- Experience working in Agile/Scrum environments and managing requirements through the software development lifecycle.
Ideal Candidate Profile
- Has personally implemented or configured Salesforce Marketing Cloud components and understands marketing automation workflows.
- Capable of independently engaging with both business stakeholders and technical teams to translate requirements into functional solutions.
- Possesses working knowledge or experience with Salesforce Service Cloud as a complementary skill, not a substitute for Marketing Cloud expertise.