Business Analyst
Sinergia Media Labs5+ yrsOn-siteDirect career pageEst. 6–12 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Elicit, analyze, and document business requirements converting them into user stories, acceptance criteria, and functional specifications.
- Map and assess current and future business processes to identify improvement opportunities.
- Lead UAT planning, test coordination, defect tracking, and ensure alignment of delivered requirements with business needs within an Agile/Scrum environment.
Minimum Requirements
- 5+ years of Business Analysis experience in technology-driven environments, preferably with Salesforce CRM and Service Cloud.
- Proven skills in stakeholder management, UAT coordination, defect management, Agile/Scrum delivery.
- Strong expertise in requirement elicitation, business process modeling, BRDs, and acceptance criteria.
- Understanding of Salesforce Service Cloud, case management, system integrations, REST APIs, and cross-system data flows.
Ideal Candidate Profile
- Experienced in Salesforce CRM and Service Cloud environments with Agile delivery modes.
- Capable of bridging communication between business stakeholders and technical teams for software development projects.
- Demonstrated ownership in UAT and defect management processes ensuring requirements traceability and validation.