IAM Operations Manager-Cyber Managed Services - Operate
PwC (company site, opens in a new tab)4–8 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Lead operational delivery for identity and access management within cybersecurity managed services, including incident response, access governance, and monitoring.
- Manage shift activities including escalation reviews, service level support, and continuity via handoffs and communication protocols.
- Coach analysts on triage, workflow adherence, documentation, and escalation, while identifying opportunities for automation and process improvements.
Minimum Requirements
- Bachelor's degree required.
- 4-8 years of relevant work experience in cybersecurity or related field.
- Proficient in English, oral and written.
- Experience in managing cybersecurity operations shifts, security monitoring, vulnerability management, and IAM operations.
Ideal Candidate Profile
- Experience leading IAM operations within cybersecurity managed services in 24/7 SOC or SecOps environments.
- Familiarity with SIEM, EDR, ITSM, vulnerability management, and identity tools, and skilled in incident response and operational coordination.
- Holds cybersecurity incident response certifications like GIAC (GCFA, GCIA, GCIH) or equivalent, with ability to manage client communication during incidents.