Senior Customer Success Manager, Business Strategy & Adoption
IonQ (company site, opens in a new tab)7+ yrsMumbaiOn-siteDirect career pageEst. 20–40 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own the commercial and strategic relationship with global clients using IonQ's quantum platform, acting as primary business contact.
- Develop and execute customer lifecycle plans including metrics, health scores, and KPIs to drive adoption, renewal, and minimize churn.
- Collaborate across internal teams and externally represent IonQ on standards bodies and industry forums, influencing product roadmaps and service offerings.
Minimum Requirements
- 7+ years in customer-facing, customer success, or account management roles with proven track record on commercial targets, including 3+ years driving strategy and adoption for enterprise or strategic accounts.
- Bachelor's degree or equivalent in Business, Machine Learning, Data Science or another STEM field.
- Familiarity with subscription and renewal business models.
- Must be a U.S. Person or meet specific U.S. export control compliance requirements to access technology due to government contracts.
Ideal Candidate Profile
- Experience managing global, strategic, or public sector customers with consultative or advisory practices.
- Background or interest in quantum computing or deep tech fields such as AI and machine learning, able to translate technical concepts into business value.
- Strong capability to create data-driven business strategies and engage effectively with diverse domains like finance, pharmaceuticals, chemistry, and operations research.