Delivery Manager - Experience Design
Merkle (a dentsu company) (company site, opens in a new tab)10+ yrsOn-siteDirect career pageEst. 18–30 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Own and support delivery management for Design Engineering teams serving global clients, including resource allocation, capacity planning, and bench tracking.
- Manage operational processes like timesheet compliance, project governance, and risk identification related to resource and delivery capacities.
- Provide delivery and operational support for XEN Experience Design and Innovation Lab initiatives, including workshops, resource planning, and internal strategic programs.
Minimum Requirements
- 10+ years of experience in Design Delivery Management, resource management, program/project management, or similar operational leadership roles.
- Experience managing distributed design teams across multiple geographies.
- Strong skills in resource planning, capacity management, utilization, billability, bench management, and experience supporting presales/proposal activities for Experience Design projects.
- Bachelor's or Master's degree in User Experience Design or management highly desired.
Ideal Candidate Profile
- Experienced in managing complex delivery operations with multiple priorities and competing resource demands in a design context.
- Skilled in stakeholder management and collaborating with senior craft leads, delivery leads, and business stakeholders globally.
- Proven ability to identify risks early and drive resolution in fast-paced, ambiguous environments with strong ownership of delivery commitments and customer outcomes.