German speaking Senior IT Service Delivery Manager
WizardTales (company site, opens in a new tab)5+ yrsRemoteDirect career pageEst. 8–18 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and coordinate IT service delivery for German-speaking customers, ensuring ownership and resolution of tickets and incidents.
- Communicate effectively with customers and internal teams in German, providing updates and managing escalations.
- Prioritize and coordinate engineers and tasks to maintain service commitments, improve workflows, and report progress to management.
Minimum Requirements
- Minimum 5 years of experience in IT services, managed services, cloud infrastructure, or related field.
- Fluent spoken and written German with a German language certificate; strong English communication skills.
- Experience with ticketing systems, incident management, customer escalations, and service delivery management.
- Technical understanding sufficient to discuss IT issues and coordinate with engineers.
Ideal Candidate Profile
- Experienced in managing customer-facing IT service delivery for German-speaking clients, indicating strong domain focus and language skills.
- Demonstrates strong organizational skills, sound judgment, and consistent follow-through in a remote work environment.
- Capable of proactive communication and escalation management, balancing technical coordination with customer service.